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Delivery & Returns

Delivery

What delivery options are there?

  • We offer FREE standard door-to-door delivery service to Malaysia and Singapore.
  • Please note that the delivery charge (if applicable) on the original order is non-refundable unless the item(s) are faulty.
  • For further details see our Terms and Conditions.

 

Where do you deliver to?

We delivery to all addresses in Malaysia and Singapore, with the exception of P.O. Boxes.

Malaysia: Peninsular Malaysia and East Malaysia.

Singapore: All islands.

How long it takes to arrive?

We aim to dispatch your order within 3 working days of placing your order. The delivery usual arrives at your address within 2-3 working days (4-5 working days for East Malaysia, 6-7 working days for Singapore) after dispatch. Our customer service team will assist you should there be any enquires.

How do I track my order?

When your order has been despatched, you will receive an email containing your tracking number, you can use this to view the status of your order within the My Account section of the site.

If you have not received your tracking number, please contact Customer Services.

How will I know when my order is complete?

Once your order has been confirmed you will receive an email from Radley and your order goes into a queue to be processed for picking and packing. You may login to your account to view the status of your order at each stage of the process.

Do I have to sign for my parcel?

You will need to sign for the goods when they are delivered. In an event that you are not available, Courier Company will return the goods to a local post office or attempt another delivery. They should leave you a card to indicate what course of action they have taken.

What’s happen if there is a delay in delivery?

If the delivery of your order is delayed, this can be for various reasons such as import delays or delivery service is in high anticipated demand or no one to sign for the goods when they are delivered or incorrect shipping address provided. Radley will not be held responsible for delays and cancellations where the data provided by customer is incorrect. Although this is really out of our control, our customer service team is always happy to provide assistant.

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RETURN

What is your Returns policy?

We hope that your order will be just what you want. However, if you change your mind about any products in your order you can return them for any reason within 10 days from the data of receipt of the items for a refund or exchange. Goods must be unused and in the original packaging. The delivery charge on the original order is non-refundable.

Do I have to pay for my return?

You are responsible for all shipment cost incurred in the order, and the courier / transportation cost incurred for returning the merchandise to our head office in Malaysia. We do not take any responsibility for parcel lost.

How do I return my item?

  • Before returning the item, please send a request of return to our customer service team.
  • Our team acknowledges and accepts your request to return and advice the assigned return location.
  • You must return the merchandise to assigned location within 7 days and take reasonable care of all Goods both in your possession and in process of transfer / delivery, including but not limited to the appropriate package to avoid damage.

Our customer team will inspect the merchandise and advice on the refund eligibility. Please allow up to 14 working days for your refund to be processed upon receipt of your returned item(s). Should your parcel not arrive back to us within this timescale, we reserve the rights to refuse the return.

 

Can I return my order for replacement?

In the rare case you discover that the merchandise is faulty, you have the right to return your order for replacement. Please contact our customer service team for further arrangement.

 

© RADLEY 2017 Sole Distributor for Radley Products in South East Asia: Bluebell Marketing (M) Sdn. Bhd. (146034-K). All Rights Reserved.